Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoody with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.
When will I receive my order?
Please allow 2-7 business days to create apparel products + actual shipping time of 5-10 days.
Speed and price depends on product type and destination. When your order is shipped, you will receive a tracking number via email so you can track your package. Please note that sometimes the courier does not scan packages or update their tracking, so some tracking numbers may not give/have any updated information.
Can I cancel my order? Can I make changes to the order?
Once you have clicked on the “COMPLETE ORDER” button, unfortunately it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email at [email protected] as soon as possible. We are not bound to make such modifications in your order, but we will do our very best on a case-by-case basis.
I have a problem with my order. What do I do?
Please send us a short description of the error, pictures, and order number within 14 days after receiving the order. Send it to [email protected]
Please note that there’s no need to return damaged products – simply send us a few photos.
Do you accept returns?
All sales are final as each order placed is custom made for each customer after order is received. We do not accept returns or replacements in the case where the customer needs a smaller/larger size, different color, or “buyer’s remorse” as we do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds for those issues.
However, if there is a defect with the order (misprinted and/or damaged) we will offer a replacement (same product, same size) if the defect is reported via email ([email protected]) within 14 days after the product has been received.
It’s past estimated delivery date and I haven’t received my order yet. What should I do?
Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address – we’ll help.
Make sure you report the problem within 4 weeks after estimated delivery time – If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.
For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us, noting your order number, and we’ll see what can be done. Of course any claims deemed an error on our part are covered at our expense.
Order is marked as delivered – but not there. What should I do?
In the rare cases that a shipment is marked as delivered by the courier, but the recipient have yet to receive it – we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
How should I wash my printed garments?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.